Staff engineer provides technical support for cloud-based AI platform, troubleshoots complex customer issues, and optimizes system deployments.

Senior technical advisor who deploys and configures software platforms for clients, troubleshoots issues, and conducts training to ensure successful adoption and implementation.

Senior technical advisor who deploys and configures the Axonius platform for clients, triages escalated issues, conducts training, and bridges client needs with product capabilities.

Serves as technical bridge between customers and internal teams, troubleshooting issues, optimizing processes, and ensuring customer success with SaaS products.

Technical Account Manager bridges customer needs with internal teams, providing technical support, troubleshooting issues, and driving customer success for a SaaS marketing platform.

Technical Account Manager bridges customers and internal teams, providing technical support, troubleshooting issues, and driving customer success for a SaaS marketing platform.

Manages enterprise customer relationships, drives retention and expansion, ensures platform adoption, and serves as strategic business advisor for a portfolio of large clients.

Provide technical support and troubleshooting for Ironclad's AI contracting platform to EMEA customers, escalate complex issues, and partner with internal teams to resolve customer problems.

Provide technical support to enterprise customers in EMEA, resolve complex issues, manage escalations, and partner with internal teams to improve support experience.

Senior associate guides new eCommerce advertising clients through onboarding, setting up platform features, managing campaigns temporarily, and training them to operate independently.

Onboard new eCommerce advertising clients by setting up platform features, temporarily managing campaigns, and training them on Pacvue's software suite.

Senior Support Consultant providing technical assistance, troubleshooting, and application support to NEC Housing customers while following ITIL best practices.

Senior consultant provides post go-live technical support and business analysis for Dynamics 365 Business Central clients to ensure continued success.

Senior consultant provides post-implementation technical support and business analysis for Dynamics 365 Business Central clients.

Provide post-implementation technical support and consulting for Dynamics 365 Business Central clients as a business analyst and technical expert.

Investigates financial crime alerts, conducts fraud investigations, reviews KYB checks, and mentors junior analysts to protect fintech customers.

Manages customer support team and operations at an AI company, overseeing support quality, team performance, and customer satisfaction.

Manages customer relationships and ensures enterprise client success and retention at a fraud prevention/commerce platform.

Manages telecommunications customer operations including order management, troubleshooting, billing issues, and project coordination for enterprise telco clients.

Senior customer support agent for luxury beauty brand handling inquiries, orders, returns, and customer communications via email, chat, and social media.