Handles payroll-related customer inquiries and provides support through email, chat, and calls while managing client relationships and regulatory compliance.

Technical Quality Specialist troubleshoots complex bugs, collaborates with product and engineering teams, and advocates for quality improvements to build trust with Figma Weave customers.

Handles payroll-related client inquiries and support via email, chat, and video calls while maintaining knowledge of regulatory requirements.

Troubleshoots complex bugs and quality issues for Figma Weave, collaborating with Product and Engineering to elevate customer experience.

Manages life insurance claims end-to-end, assessing claims, coordinating with medical professionals, and communicating status updates to customers and stakeholders.

Implements and customizes EMR/EHR software for healthcare clients, handling setup, training, troubleshooting, and cross-departmental collaboration.

Manages customer relationships, ensures successful product adoption, and retains federal/government clients by serving as their primary contact and advocate.

Enterprise Support Engineer partners with strategic customers to troubleshoot technical issues, optimize product usage, and serve as trusted advisor for BlueCat's Intelligent NetOps platform.

Manages end-to-end client onboarding, implementation, and account success for enterprise SaaS customers, ensuring adoption and expansion.

Manages customer relationships and success within an assigned portfolio, ensuring customers achieve their goals with GreyNoise's threat intelligence platform.

Enterprise Support Engineer provides technical troubleshooting and advisory support to BlueCat's largest customers, acting as trusted advisor to resolve complex issues and optimize product usage.

Manages end-to-end client onboarding, implementation, and account growth for enterprise SaaS customers, ensuring adoption and renewal success.

Guides relocating employees through all stages of their move, providing personalized support on housing, schools, logistics, and local integration.

Handles second-line customer support tickets, emails, and calls in English and Spanish, resolving escalated queries and educating customers on self-service solutions.

Handles escalated customer support tickets and calls in English and Spanish, resolving issues and educating customers on self-service solutions.

Manages post-sale client relationships and drives product adoption and performance optimization for a portfolio of Visa clients.

Reviews pathology tissue samples for accuracy and completeness, interprets reports, enters data, and resolves discrepancies in a clinical laboratory setting.

Customer Success Manager owns stadium and arena relationships, proactively monitors high-volume venues, and ensures kiosk systems operate flawlessly during critical events.

Drive customer adoption and expansion of an AI automation platform, acting as a trusted advisor from onboarding through renewals while gathering product feedback.

Manages customer relationships for sports venue clients from implementation through renewal, monitoring AI-powered kiosk performance and proactively addressing issues.